Issue
- My hob does not turn on / does not operate
- My hob does not start
- My gas hob does not ignite
- There is no spark when you try to activate the spark generator (gas hobs)
- Induction hob does not work
- Ceramic hob does not work
- The electric hob has no power
Applies to
- built-in hobs
- freestanding cookers
Resolution
Built-in ceramic / induction hob
| Problem | Possible Cause | Remedy |
| You cannot activate or operate the hob The hob is not working | The hob is not connected to an electrical supply or it is connected incorrectly. | Check if the hob is correctly connected to the electrical supply. Contact the installer. |
| The fuse is blown. | Make sure that the fuse is the cause of the malfunction. If the fuse is blown again and again, contact a qualified electrician. | |
| You do not set the heat setting for 10 seconds. | Activate the hob again and set the heat setting in less than 10 seconds. | |
| You touched 2 or more sensor fields at the same time. | Touch only one sensor field. | |
| Pause (II) operates. | Refer to the "Daily use" chapter in the user manual. | |
| There are water or fat stains on the control panel. | Clean the control panel and turn on the hob again. |
Freestanding cooker with electric/induction hob
Problem | Possible Cause | Remedy |
You cannot activate the appliance. | The appliance is not connected to an electrical supply or it is connected incorrectly. | Check if the appliance is correctly connected to the electrical supply. Contact the installer. |
The fuse is blown. | Make sure that the fuse is the cause of the malfunction. If the fuse is blown again and again, contact a qualified electrician. | |
You cannot activate or operate the hob
| You touched 2 or more sensor fields at the same time. | Touch only one sensor field. |
There are water or fat stains on the control panel. | Clean the control panel | |
You cannot activate the outer ring. |
| Activate the inner ring first. |
The oven does not heat up
| The oven is deactivated. | Activate the oven. |
The clock is not set. | Set the clock first. Refer to the user manual. | |
The necessary settings are not set. | Make sure that the settings are correct. |
Built-in gas hob
Problem | Possible Cause | Remedy |
There is no spark when you try to activate the spark generator. | The hob is not connected to an electrical supply or it is connected incorrectly. | Check if the hob is correctly connected to the electrical supply. Contact the installer. |
The fuse is blown. | Make sure that the fuse is the cause of the malfunction. If the fuse is blown again and again, contact a qualified electrician. | |
The burner cap and crown are placed incorrectly. | Place the burner cap and crown correctly. | |
The flame extinguishes immediately after ignition | The thermocouple is not heated up sufficiently. | After lighting the flame, keep the knob pushed for equal to or less than 10 seconds. |
Freestanding cooker with gas hob
Problem | Possible Cause | Remedy |
You cannot activate the appliance. There is no spark. | The appliance is not connected to an electrical supply or it is connected incorrectly. | Check if the appliance is correctly connected to the electrical supply. Contact the installer. |
The fuse is blown. | Make sure that the fuse is the cause of the malfunction. If the fuse is blown again and again, contact a qualified electrician. | |
The burners do not work | There is no gas supply. | Check the gas connection. |
There is no spark when you try to activate the spark generator. | The burner cap and crown are placed incorrectly. | Place the burner cap and crown correctly. |
The flame extinguishes immediately after ignition | The thermocouple is not heated up sufficiently. | After lighting the flame, keep the knob pushed for equal to or less than 10 seconds. |
The oven does not heat up | The oven is deactivated. | Activate the oven. |
The clock is not set. | Set the clock first. Refer to the user manual. | |
The necessary settings are not set. | Make sure that the settings are correct. |
Contact an Authorised Service Centre.
If you cannot find a solution to the problem yourself, contact your dealer or an Authorised Service Centre. The necessary data for the service centre is on the rating plate. The rating plate is on the front frame of the oven cavity or the underside of the hobs. Do not remove the rating plate from the appliance
Other articles that may help - Only one side of my hob is operating & Hot plate display flashes between two figures
